This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.
We will process and ship your order the same day or within 1-3 business days. Shipping time will vary based on your location, as we can't control the speed. The arrival time is between 5-15 business days(Germany, USA, United Kingdom, Canada, Australia, Norway, Sweden, Finland, France, Ireland), For the rest of the world the delivery could take up to 35 business days. Shipments to Latin America can take up to 70 days to be delivered
Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates and up to 35 business days. If your order hasn't arrived within 45 business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Your multiple-item order will generally be shipped separately, due to different warehouse locations for various items. This means you may receive part of your order before the rest of it, and this is completely normal. Unfortunately tracking information is not always available. Thank you for your patience and understanding!
If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund.
Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it's held at your local main post office branch for you to pick up.
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holidays, weather, customs, or other conditions. Delivery times may vary, especially during peak periods.
Please double check to make sure your shipping address is correct. If an item is returned because of wrong address, you will be required to pay additional shipping charges.
We appreciate your patience if you haven't received items in 30 days. If you are concerned in any way, please feel free to contact us via the contact form instead of leaving negative/neutral feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Where can I look up my order status?
With the confirmation of shipping you will receive an email with the tracking number, if you do not receive this email please contact us.
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Is shipping included in the prices?
If product name includes 'free shipping', then you will do not need to pay for shipping cost. Not every product has free shipping and varies from country to country.
Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
How do I return / exchange an item?
So if for any reason you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. To arrange a return, please email us with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made through us.
Returns for refund
Any returned items will be refunded as soon as possible upon receipt. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
December Shipping Due Dates
Please note: Any items ordered after December 3 will not arrive before Christmas as average shipping time is 10-15 business days for delivery for US, Canada, Australia, United Kingdom, and 30+ days delivery to other countries (China Post)